Tag Archives: follow up

#GivingTuesday Update – Development is Not Just Fundraising

#GivingTuesday UpdateOn #GivingTuesday I received 20+ solicitations.

On Wednesday, the following day, I received only 2 #GivingTuesday updates.

Only 2 organizations thought I would care about the results?

Here is a list of excuses I have heard from friends, clients, colleagues, and nonprofits around the world as to why they did not send an email letting donors know how much they raised from something like #GivingTuesday or an event:

  • We only reached 70% of our goal (let me know that and why this effort was important- maybe I will still give)
  • I don’t think anyone would notice if we did or didn’t send a #GivingTuesday update (wrong attitude)
  • We are busy writing our end-of-year letter and that has to be the priority (if #GivingTuesday is not important enough to do well, don’t do it)
  • It didn’t occur to us to do that. (that is no longer a good excuse)
  • We don’t really know exactly how much we raised yet (not confidence boosting)
  • _____your excuse here______

While I admit that I do notice details like follow up because of professional curiosity, I also take note because it shows me which organizations understand development is not just fundraising.

Please, please, please keep in mind:

  1. Development is a year-round process that includes asking, acknowledging, thanking, and stewarding donors.
  2. You should not send out a solicitation until you know how you will acknowledge donations, thank donors 7+ times and whether or not you will follow up with non-respondents.
  3. Number 2 includes online and social media solicitations. Basic development rules still apply.
  4. 7+ ways to thank a donor can include an email to everyone with an update
  5. Development is not brain surgery. In fact, most of it is common sense with a bit of creativity to make it applicable to your nonprofit. Sometimes you are not doing it because you just don’t know that it should be done, but if you have read this far, you now know. Follow up with a #GivingTuesday update (it’s not too late!). Follow up for everything. People can hit delete and they can unsubscribe, but the people who care about you won’t. The people who left you were not going to give to you anyway so let them go and focus on your real prospects and donors.

If you want to learn how Mersky, Jaffe & Associates can improve your development plan and stewardship ideas, email me

Maybe I can start a #GivingTuesdayUpdate as a trend for next year.

Want to read more about #GivingTuesday Results? The Chronicle of Philanthropy has a great article about the amounts raised.

Solicitor Training Techniques

Solicitor Training TechniquesIn every nonprofit that we council for fundraising and development, we provide tips, techniques, and training on how to ask for money.  Whether we are talking to staff, board or committee members, we know there is a lot of fear around the ask.  We also know that each and every person can overcome that fear with a little solicitor training.

Here are seven solicitor training techniques to help you with your next solicitation:

    1. It may seem easy, but don’t discount that your state of mind–whether positive or negative–will fill the room and affect the outcome of your solicitation.
    2. Take a partner with you. Whether you are close with the prospect or just meeting for the first time, a two-person approach will set the scene that it is not just a social visit, but a meeting about the nonprofit to gather feedback from the prospect and solicit his or her support. It will create a set of expectations for everyone involved. Friends can catch up at another time when you don’t have a specific agenda.
    3. Take a notepad with you. It won’t be rude if you take notes. Instead, it will show that you care about what they say and you want to be able to share their thoughts with the organization. Quick note: I used to take notes on my IPad at meetings but I found that people weren’t sure if I was taking notes or scanning Facebook. This is a place where pen and paper should rule.
    4. It is the most valuable skill that you will use in your meeting. Don’t think for a minute that what you say will be more important than what the prospect says.  Your job is to acknowledge their concerns and tailor the conversation to the prospect’s point of view. And you can do that, if you are really listening.
    5. Know that you are as prepared as you can be. That means you know the donor’s:
      • Giving history (to your organization and other nonprofits)
      • Interests in your nonprofit (if they have given any indication in the past)
      • Connections and points of entry to the nonprofit
      • What you are going to ask them for
      • How you will handle the most common objections that you can expect to hear
      • What you will say and do if you don’t know how to address their concerns
      • When and how you will follow up with them
    6. Remember that you are not asking for a personal favor and the donation is for a nonprofit in which both you and the prospect believe. You should not be afraid or embarrassed to ask.  You will not personally benefit from the gift, which means, if the person says no, they are not saying no to you. They are saying no to this gift at this time to this organization.  Of course, if the person says, “yes,” you should both celebrate helping the nonprofit.
    7. Plan on thanking them with a personal note. The organization should have its own processes, but a handwritten note from you will go a long way towards building a stronger relationship between you and the prospect and the prospect and the organization.

    Listen with full concentration. Ask with confidence. Know you did all you could do.

    And if you are still concerned about asking, contact me to arrange for personalized solicitor training techniques that you can start to apply today.